May 16, 2023
How Brands Can Strategize for the Metaverse
It is not surprising that the term "metaverse" has gained popularity on the internet over the past few years because…
READ MOREOur Services End-To-End Conversion (BPO/ KPO) Services We Offers Result-Driven BPO & KPO Solution We Are Ready To Provide Today’s Business
Sales Support
With our sales support, you can improve your sales funnel and operational efficiency. We assist you to acquire a strategic perspective for more effective and comprehensive penetration of existing and new accounts by providing you with complete information about your target accounts.
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After-Sales Customer Services
A sale is the first, not the last, step in expanding your sales. Good after-sales service demonstrates to your clients that you want to establish a long-term connection with them, win their loyalty, and retain their business. Choose SB Infowaves for unmatched after-sales customer services.
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Escalation Handeling
You can’t please everyone all of the time, no matter how good your customer service is. Customers will occasionally grow agitated, irate, or “demand to talk to a manager!” It’s a fact of customer service. Escalation handling is useful when the existing customer service agent is unable to resolve the issue.
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Revenue Management
Our clients benefit from optimized pricing solutions, menu design, marketing, and financial reporting that always produce a profit gain, thanks to our data analysis and tech-enabled services. Allow our revenue management experts to demonstrate how we can create customized pricing plans that can increase your brand’s profitability.
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Customer Loyanlty Management
In this age of immediate gratification, it is critical for businesses to manage customer loyalty strategically in order to increase revenue and please customers. We offer one-of-a-kind, comprehensive, and strategically aligned customer loyalty management services that help businesses increase revenue while also delighting customers.
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Customer Retention
Retaining an existing customer is less expensive than acquiring a new one. Our unique customer retention plan aims to keep as many customers as possible while improving customer relationships. Let us manage your customer relationships with the goal of encouraging them to stay longer and spend more.
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Complaint Management
We know it for a fact that customer complaints provide vital information that may be used to improve your business. With our complaint management solutions, we help you gain knowledge on how to prevent future difficulties as well as the fuel to ignite additional innovation by understanding the issues that frustrate your customers.
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Helpdesk Solutions
Our certified IT specialists provide global IT help desk solutions. Every hour of every day, we provide high-quality company IT support desk and remote network monitoring services. SB Infowaves’ service desk solutions provide customers with skilled and rapid help desk support without the high overhead of a typical support desk.
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Platform and Application Support
SB Infowaves intends to deliver a tried-and-true set of services to assist enterprises at each stage of their journey, starting with strategy and architecture and progressing via analytic solutions, data science, data lake, managed services, and training. We specialize in offering round-the-clock skilled IT support services with the assurance of dependability and ingenuity.
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Network Support
Money and productivity are lost with your company’s network going down. To bring your systems back up to speed, you’ll need a dependable network support crew on call. You get timely, personalized network assistance when you partner with SB Infowaves for network support. Our team gets to work on your network problems from the minute you contact us.
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Order Support
Almost every system and process in the supply chain is touched by order management. It has a direct impact on how a customer perceives a company or brand from the outside. We assist with order support from beginning to end, in addition to managing the procedures, people, and data associated with the order as it progresses through its lifecycle.
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Real-Time Web Assistance
When you choose us for real-time web assistance in customer service, you can be sure of engaging customers without delay. We are supported with a robust customer service platform that allows for real-time communication across all major channels. We can perform real-time analytics to provide you with vital information about your customers.
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B2B Vendor Management
As companies expand their business, they will have to deal with a variety of vendors. An effective vendor management system is required to ensure that companies remain efficient while working with vendors. We’ll assist you in developing, implementing, and refining every component of your program so that you may effectively manage vendor relationships from beginning to end.
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Query/ Research Management
Query management typically necessitates the hiring of a separate team and the purchase of specialized software, resulting in a waste of money and effort. Through our query management systems, we believe in offering only the best services to our valued clients. Our highly experienced team works round-the-clock to provide the best query management solutions.
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Data Collection
Data collecting is time-consuming, costly, and the data acquired may be sloppy due to the fact that it is constantly changing. SB Infowaves collects qualitative and relevant data from a variety of web-based resources within a set timeframe with the help of a professional team of data collection experts and analysts.
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Account Outsourcing
We provide a complete range of accounting services ensuring that you have tax-ready financial statements when you need them. You get paperless bookkeeping and accounting solutions professionally supplied with the greatest security and secrecy in the fastest turnaround time when you choose us as your account outsourcing partner.
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Payroll Outsourcing
SB Infowaves is one of the best payroll vendors in the world, providing complete payroll outsourcing services to businesses across the world. Small enterprises, as well as medium and large businesses, use our payroll services. We have a thorough quality assurance system to cover pre-payroll validations and post-payroll Quality Assurance.
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HR Outsourcing
Human resources management encompasses a wide range of functions, from hiring and retaining staff to payroll and vacation time tracking. You didn’t start your company to become an HR specialist, though. Simply put, HR outsourcing lets you spend less time managing your human resources and more time expanding your business.
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